Okay, so earlier this week I posted about how much I LOVE my new FIOS service and I must admit I spoke a bit too soon.
Don’t get me wrong, the TV is awesome and my Internet surfing is really fast and I love the Caller ID and unlimited long distance for the phone.
So why am I blogging about it again? XBOX and FIOS don’t go well together. Neither does the word “tech support”. My sons love XBOX and Halo and ever since the FIOS was installed, the connection was slower than molasses.
My son tried to figure it out so he called Verizon, who told him they could not help him and to call XBOX Live, who told him to open the gaming ports on the router, but couldn’t tell him how to do it and to call Verizon. Verizon told him how to unlock the ports but still no success so they told him to contact the manufacturer of the router who could help him for a modest fee of $29.95 per issue.
That’s when I decided enough was enough and began a web search to see if others were having the same problem and lo and behold, I was one of many, many, many, FIOS/XBOX users to have this issue. In fact, everyone that had XBOX who went with FIOS lost their connection or had connectivity issues with their XBOX Live.
I came across several message boards but found one the most helpful. After searching through 16 pages of posts I found the answer I was looking for. The instructions were easy to understand and the fix seemed simple and quick which was right up my alley. Some of the fixes suggested on the board made me feel like I would have needed a certificate in programming to figure it out.
I know there are thousands of people out there getting ready to have FIOS installed and lots of them also subscribe to XBOX, so I decided to post the fix here, just in case someone out there reads my blog and can use this info.
Good luck and game on – and if you do happen to have the same problem I did and have trouble getting your XBOX working, feel free to leave me a comment, I’ll get back to you!
*** FIOS Actiontec Router Firmware Patch ***
Download this file by going to:
2. Save it to your desktop for easy access.
3. Once downloaded, go to the router page (192.168.1.1) login and then select advanced and click on Firmware upgrade.
4. Click on force and browse to the file on your desktop. It’s a pretty quick process depending on your computer – FYI I have Vista…
5. Restart your router if it doesn’t restart on it’s own. The page will refresh and ask you to login again.
6. Next, turn on your XBOX, or restart it if it’s already on.
7. You will have to detect your wireless network re-enter your WEP Key and you should be good to go.
** please note if you made any changes to the settings in your router prior to trying this fix, you will have to reset it, then do steps 6 and 7 and you should be up and running.
*** Update 5/2 I wanted to let everyone know that from the time my FIOS was installed, until Friday May 2nd I had major connectivity issues with my internet. We made numerous calls to which they had us power cycle the router, reset the router, change the channel on the router, change the transmission rate on the router and they even sent a new router via UPS (with a pre-paid return label and UPS still wanted to charge me $11 to pick it up which I didn’t pay) and finally a support rep scheduled a tech to come to the house. Once the tech came out, they did some checking of the box outside and the wiring inside then put in another router (this made #3) and FINALLY, our connectivity problems are resolved. No more hiccups, no more being bumped off. What are the odds that the first 2 routers were bad??? If you force in the firmware update, have changed the channel on your router, have set the transmission rate to AUTO versus 54 and still have issues, DEMAND THEY SEND A TECH OUT. The tech who came to my house told me they should have offered a service call from day one because there are so many things that can go wrong that they can’t see over the phone. Also, did you know that EVERYONE who gets FIOS, gets a router, even if they only have Tv service. They use the router to update the set top boxes and DVR. Who knew? Now my wireless network works great, and it’s time to call customer service and demand some credit on my bill!!!!!