Comments on: Verizon FIOS and XBOX Live / Wireless Problems

By: Briggie

Briggie — Sat, 17 Oct 2009 00:37:56 +0000

hello,
have you had a service tech to your place to check out the router at your pc and the one coming into the house? once we have a service call, we stopped having problems!

By: Liam

Liam — Fri, 16 Oct 2009 05:28:40 +0000

I am using fios too and my Internet is awful for Xbox live…I tried all the steps but when I
download the firmware upgrade it’s saved as a file that is unrecognized with the icon on the desktop that looks like a file or song that’s missing it’s source…in anycase I still went for it but the force upgrade option is not compatible with the file same as one of the latest posts… Any help would be great

By: Bsimsy

Bsimsy — Tue, 21 Jul 2009 02:37:39 +0000

Ive trying to figure out for months now how do you hook up a router with verizon internet.

By: fios guy

fios guy — Tue, 16 Jun 2009 21:02:10 +0000

hi alex, you may have a verizon westell router that might need a different firmware update.

By: alex

alex — Sun, 03 May 2009 21:01:06 +0000

Hey i tried the steps and everything worked fine until i tried to force the update. When I browsed the file and clicked on it, it cued up the file in the box and I clicked ok. However it promptly told me “The firmware upgrade file is not compatible” and all I was left to do was press cancel to bring me back to the previous page.

By: Briggie

Briggie — Mon, 16 Feb 2009 02:06:55 +0000

tell me where you are stuck

By: josh

josh — Fri, 13 Feb 2009 22:36:20 +0000

i dont understand your 7 step process. could u explain it to me a bit mor clearly?

By: Justin

Justin — Sun, 01 Feb 2009 19:22:42 +0000

Yes, I am using FIOS. Also, i did try the update for the router and no update was showing up even after i downloaded it.

By: DeAndre

DeAndre — Sun, 01 Feb 2009 05:31:13 +0000

after holding reset on the router itself for 25 seconds then refreshing the router page a new window popped up where i was able to create a new login.

By: Briggie

Briggie — Sun, 01 Feb 2009 04:23:44 +0000

hello DeAndre,

have you ever logged in to your router page? if so, did you change your username and password? when you first get installed with fios, you get a paper that has your log in information. if you do not have the book or initial paperwork, you can go online and chat with a rep to get logged in, or you can call them. usually the first time you log in the userid is admin and the password is password1.

good luck

By: DeAndre

DeAndre — Sat, 31 Jan 2009 16:38:25 +0000

i tried using my admin login name and admin password but i cant seem to login into the verizon router page… help please

By: Briggie

Briggie — Wed, 28 Jan 2009 00:02:48 +0000

Hello Justin,

did you try the fixes I listed? Are you using Verizon FIOS?

By: Justin

Justin — Sun, 25 Jan 2009 19:49:53 +0000

Hi i seem to get disconnected from live after 5- 15 minutes of being on. I have gotten disconnected while playing a game, and while just being on a live chat party. I have tried restarting my xbox 360 and i still am unable to connect. I am usually able to get connected after fooling around on the 360 menu and just trying to reconnect a little later. This just started happening about 3 days ago and i have had my x box 360/ wireless adapter for about 2 weeks

By: Alex

Alex — Mon, 05 Jan 2009 02:04:25 +0000

Very Helpful!!

By: Manouch

Manouch — Wed, 23 Jul 2008 20:18:29 +0000

Hi Briggie,

Thanks for your response. Actually, the router is an Actiontec router provided by Verizon. They can’t figure out what the problem is. I suspect the router doesn’t have the proper QOS features but can’t prove it. I am giving VZ another few weeks and if this is not fixed I am going back to Comcast. They will be offering Docsis 3.0 by YE which should match Fios’s speed.

Thanks again.